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Terms of Use

GENERAL CONDITIONS

  • Legal Framework of Consumer and Provider Relations.
      1. In compliance with current regulations, the entity TABLETOP TECH SL operating through the internet from the present website www.tabletop-creator.com, hereby outlines the general terms and conditions of contracting the products and/or services offered through it, generating the rights and obligations of the parties.
  • Identification of the Service Provider.
      1. In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the identifying data of the holder of the “TABLETOP TECH” store are as follows:
        1. Corporate Name: TABLETOP TECH SL. (Hereinafter referred to as “TABLETOP TECH”)
        2. Positions in the company.
          1. Entity’s address: C/ Jacinto Camarero 8, entreplanta, 28019 – Madrid
          2. Tax Identification Number (NIF): B13779426
          3. Email: info@tabletop-creator.com
          4. Description
            1. TABLETOP TECH, Through these General Purchase Conditions, offers its Users and visitors the possibility to learn all the information about online purchase of products, which include download keys, downloadable software versions, and board game sales. 
            2. TABLETOP TECH may modify the design, presentation, and/or configuration of the website tabletop-creator.com, as well as remove or include related products.
  • Conditions of Access and Use of the Website.
      1. Access to the website, its contents, and information. Access to this website is the exclusive responsibility of users and implies accepting and acknowledging the legal warnings, conditions, and terms of use contained therein. The tabletop-creator.com website reserves the right to make, at any time, any changes and modifications it deems appropriate and necessary to the website without prior notice.
  • User Identification.
      1. The term “User” or “customer” shall refer to the internet user who acquires this status by entering the website, without the need for registration on the website. 
      2. The User agrees to carefully read the contracting conditions each time they proceed to contract a product, as they may have been modified since their last access.
  • Acceptance of these Conditions.
      1. By accepting these Conditions, the User declares: By accepting these Conditions, the User declares:
        1. That they have read and accepted these general conditions, as well as the particular conditions and characteristics of the order, in all aspects that do not require an individual and express acceptance.
  • Availability. 
      1. TABLETOP TECH, in compliance with article 10 of Law 34/2002 of July 11, through its website and these General Conditions, provides electronic access to comprehensive information about its corporate name (tax data, registration data, address, and communication address), as well as to customer data, exclusively accessible to them, held by the company.
      2. Furthermore, in accordance with the aforementioned Royal Legislative Decree 1/2007, it provides the customer with both pre-contractual information (see these General Conditions, as well as additional information in the various sections of the website) and the confirmation of legally required information, which can be stored and/or reproduced on a durable medium. Validity or
  • Duration.
      1. The period of validity or duration of these conditions and particular conditions of contracting shall be the time they remain published on the aforementioned website and shall apply from the moment the User uses the website and/or proceeds to contract any of the products offered by the Provider. 
  • Changes to terms.
      1. The provider reserves the right to unilaterally modify these conditions, without affecting goods or promotions acquired prior to the modification by the User. The User agrees to carefully read the contracting conditions, the current content of which is known and accepted under the terms of Article 5.1 of the Spanish General Contracting Conditions (LCGC), each time they proceed to contract a product, as they may have been modified since their last access.
      2. Changes to these general conditions shall not constitute novation of any contract and thus are not subject to incorporation requirements, but are subject to the general limits thereof.
  • Invalidity.
      1. If any clause included in these conditions is declared totally or partially null or ineffective, such nullity shall only affect said provision or the part thereof that is null or ineffective, with the rest of the conditions of this contract remaining in force.
  • Object of regulation. 
      1. The contractual purchasing relationship entails the delivery, in exchange for a specified price publicly displayed on the website, of one or several specific products. Each of these products may be subject to specific regulation through the particular conditions of contracting for each of them, details of which are provided in the warranty, returns, withdrawal, or product technical sheet sections, due to the different formats in which the products are marketed, their packaging, or their nature.
  • User Registration.
      1. The User may register on the website, in the “register” section. To do so, they will enter the required personal data: email address and password.
        1. They can also complete the registration by optionally providing their phone number, country, first and last name.
      2. Registering as a User of the store will provide access to the purchase history from the registration, the purchase of discounted products, receiving informative newsletters with company and product information if requested, as well as occasional gifts.
      3. The User will select a username and a password, committing to use them diligently and not to make them available to third parties, as well as to inform the provider immediately in case of loss or theft, or unauthorized access by a third party, so that the provider can immediately block access.
      4. The User is fully responsible for their use and safekeeping, and for the accuracy of the personal data provided to the provider. The user cannot choose usernames intended to confuse others by identifying them as a member of the provider, nor use offensive expressions or expressions contrary to the law or moral standards. The User will receive a confirmation email indicating that the registration has been completed successfully, including access data to their account. They will then be redirected to a page confirming the creation of their account and showing all the actions they can perform from it:
        1. Personal Data. Option to modify personal data, account information, address book notes, and password.
        2. Orders Placed. They can view the list of orders placed with this account along with details, products, shipping costs, addresses, etc. They can also reorder and add a message to the order or to each purchased product.
        3. Change Data. Option to modify name and surname, email, and phone number.
        4. Newsletter. Contains news about the store, product information, and offers. The User can opt to receive the general newsletter for free or decline it.
        5. Product Notifications. Shows new products on the website and featured products.
        6. The User can delete their account by accessing their personal account and selecting the corresponding option. This option logs them out.
  • Taxes, Currency, Shipping, and Transportation Costs.
      1. The prices indicated for each product include Value Added Tax (VAT), and in any case, they will be expressed in Euros (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services related to the purchased product.
      2. TABLETOP TECH is not responsible for any delays caused by:
        1. Incorrect or incomplete address.
        2. Failure to provide a contact phone number.
        3. Strikes.
      3. When repair or replacement is not possible, the User may demand a price reduction or contract resolution, provided that the lack of conformity is of minor importance.
  • Geographical Scope.
      1. This TABLETOP TECH website operates and sells in the United States, China, Germany, United Kingdom, Canada, Korea, Republic of Poland, Brazil, Japan, France, Australia, Italy, Russian Federation, Netherlands, Mexico, Argentina, Sweden, Chile, Austria, Denmark, Turkey, Norway, Finland, Switzerland, Belgium, Taiwan, New Zealand, Hong Kong, Portugal, Czech Republic, Hungary, Ireland, Colombia, Thailand, Israel, Greece, Peru, Singapore, South Africa, Ukraine, Malaysia, Philippines, Costa Rica, Uruguay, Indonesia, Romania, Slovakia (Slovak Republic), India, Croatia, Saudi Arabia, Slovenia, Puerto Rico, Bulgaria, Lithuania, United Arab Emirates, Ecuador, Estonia, Iceland, Vietnam, Kuwait, Luxembourg, Belarus, Kazakhstan, Latvia, Qatar, Panama, Serbia, Malta, Dominican Republic, Bolivia, Guatemala, El Salvador, Reunion, Venezuela, Paraguay, Cyprus, Macau, Egypt, Bahrain, Bosnia and Herzegovina, Jordan, Honduras, Georgia, Pakistan, Azerbaijan, Macedonia, Bermuda, Laos, Martinique, Guernsey, Guyana, Oman, Bangladesh, Andorra, Guam, Aland Islands, Lebanon, Jersey, Isle of Man, New Caledonia, Morocco, Benin, Brunei Darussalam, Barbados, Guadeloupe, Faroe Islands, Greenland, Algeria, Cayman Islands, Trinidad and Tobago, Bahamas, Armenia, Uzbekistan, Moldova, Republic of, French Guiana, Saint Lucia, Senegal, Nicaragua, Iraq, British Indian Ocean Territory, Jamaica, Nepal, Monaco, Mauritius, Myanmar (Burma), Cambodia, Seychelles, Yemen, Liechtenstein, Namibia, Montenegro, Netherlands Antilles, Suriname, Afghanistan, Gibraltar, Aruba, Ghana, Libya, Mozambique, Kenya, Saint Vincent and The Grenadines, Nigeria, Angola, Palestine, State of, Ethiopia, Antigua and Barbuda, Maldives, Burkina Faso, Cameroon, Sudan, Sri Lanka, Tunisia, Albania, Virgin Islands (U.S.), Belize, Botswana, Mongolia, Mayotte, Kyrgyzstan, Mauritania, San Marino, French Polynesia, Spain. Henceforth, this geographical scope shall be understood as “the Territory”. Therefore, products are only shipped and distributed within the Territory. The use of this website, as well as any purchases made on it, is considered to be carried out in Spain and is therefore subject to the current Spanish laws and regulations. The Provider does not accept or fulfill orders outside of the mentioned Territory. All of the above is stated without prejudice to the possibility of offering these services in the excluded areas in the near future, in which case it will be announced in advance on this website. 
  • Product Information:
      1. The Provider pays great attention to information regarding the characteristics of products through technical descriptions provided by its collaborating companies and photographs that illustrate the products. All of this is done within the limits of the technique and respecting market standards. If you would like more detailed information, you can write to info@tabletop-creator.com, or for greater convenience, you may have a link to expand the information as much as possible.
  • Language of the Contract:
      1. The contracting procedure and pre-contractual information are in Spanish, and this language will be used to conduct the contractual relationship.
  • Purchase Process:
      1. The User accesses the product page from the homepage, by clicking on the card or rectangle that outlines the product, the navigation bar, by hovering the mouse over the “store” section and clicking on the product name in the dropdown, or “help-us,” by clicking on one of the rectangles with the product logo. Then, click on the “GET IT NOW” or “GET IT” button, depending on the screen size, and from here, fill out the payment gateway (payment method, fill in the details…) to be redirected to a thank-you page, explaining that an email has been sent with their purchase and instructions.
      2. The User indicates the billing address and payment method. The User clicks to confirm this order and can choose between debit or credit card and PayPal.
      3. The User can choose to receive an electronic invoice in a checkbox.
      4. The Provider will not assume any responsibility when the delivery of the product does not take place due to false, inaccurate, or incomplete data provided by the User.
      5. In the event of any stock breakage or temporary unavailability of an item, TABLETOP TECH will contact you immediately to inform you and give you a new delivery date.
  • Product Availability:
      1. TABLETOP TECH reserves the right to cancel any order that cannot be confirmed or delivered to the customer within 10 days, or those destined for areas considered by the transport agency as dangerous or difficult to access. In case of cancellation of an order for any of the reasons mentioned, the full amount paid for the purchase will be refunded to the customer; however, no additional compensation right will be generated in their favor.
      2. If the User does not choose the electronic invoice format, TABLETOP TECH will send the corresponding invoice in paper format. The User can also download the invoice or purchase receipt through the customer area. Additionally, they can request it after the sale, detailing the purchase details along with their name and surname, at info@tabletop-creator.com.
  • Amending or Canceling My Order:
      1. To amend an order, it can be done as long as the User has not completed the purchase, by clicking the “continue shopping” button.
      2. To cancel an order after making a purchase, it can be canceled with a full refund, provided the following conditions are met:
        1. The order can be canceled if the cancellation is made within 60 minutes of the purchase being made.
        2. To request the cancellation of your order, you must send an email to the address info@tabletop-creator.com. The order can also be canceled from the user’s profile on www.tabletop-creator.com. To do this, the user must locate the order in their purchase history. If the conditions mentioned above are met, the money will be refunded to the same credit/debit card used for the purchase, or to their PayPal account, within 24-48 business hours. There is no maximum order limit.
  • General Provisions on the Payment Process:
      1. The Provider can only be paid through the enabled platforms.
      2. For any chosen form of payment by the User, all payments will be subject to the terms and conditions applicable to the User by the intervening financial institutions or secure payment platforms.
      3. The Provider reserves the right to cancel payments or orders in the event of indications of fraudulent operations, notifying the competent authorities of behaviors that are subject to investigation for fraud prevention.
      4. If the User makes errors in entering their data during the purchase process, they can send an email to info@tabletop-creator.com, identifying themselves with their name, surname, and purchased product, for the relevant data correction to be managed.
  • Warranty:
      1. According to Royal Legislative Decree 1/2007 of November 16, the warranty period for products is two years from delivery, although it does not include deficiencies caused by negligence, impacts, incorrect use or improper handling, unsuitable voltage, incorrect installations, or materials that are worn due to use.
      2. This warranty is offered both by the Provider and by the manufacturers and, if applicable, authorized distributors of the product.
  • Right of Withdrawal:
      1. Once the user receives their order, they can withdraw from the purchase, provided that the product has not been used, and the consumer can prove this, it has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts, if any, within 14 natural days after receiving the order.
      2. When exercising the right of withdrawal, the money paid for the purchased product(s) will be refunded, including the purchase amount.
      3. In any case, when requesting a return, the final amount paid for the product will be refunded, excluding the amount paid for “Shipping” in the initial order.
  • The right of withdrawal cannot be exercised for digital content that has not been sent on a physical medium and that the consumer has begun to enjoy, according to article 103m of the Spanish Consumer Law) of the LGDCU (Ley General para la Defensa de los Consumidores y Usuarios).
  • Defective Product:
      1. In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price, or terminate the contract, these actions will be free of charge for the User.
      2. In cases where the User believes that at the time of delivery the product does not conform to what is stipulated in the contract, is damaged, or is incorrect, they must contact the Provider immediately via info@tabletop-creator.com, providing the product details and the damage it suffers, during our customer service hours from Monday to Friday from 10 am to 2 pm and from 3 pm to 8 pm. Once the return request has been examined, and the necessary checks have been made, after confirmation via email, we will proceed. We will thoroughly examine the returned product and will notify you by email within a reasonable period whether the return or replacement of the non-conforming item is appropriate (if applicable).
      3. The return or replacement of the item will be carried out as soon as possible and, in any case, within 14 natural days following the date on which we send you an email confirming the return or replacement of the non-conforming item. The amounts paid for products that are returned due to proven defects will be refunded.
  • Limitation of Liability:
      1. TABLETOP TECH will not assume any responsibility when damages or harm occur or the delivery of the product does not take place as a result of false, inaccurate, or incomplete data provided by the User.
  • Rights of the Provider, TABLETOP TECH:
      1. Retain, modify, or suspend their website without prior notice in the event of repair, closure, or update, leaving an announcement upon entry.
      2. Modify the price of offers for subsequent purchases.
      3. Refuse access to computer tools to customers in case of non-compliance with these conditions.
      4. Receive the amount of customer purchases, once the transaction is accepted.
      5. Reserve the ownership and retain full ownership of the item until full payment is made by the customer.
      6. Not reproduce, alienate, or dispose of the information published by the Provider, TABLETOP TECH in all its contents without express permission from the company itself.
      7. Proceed to correct or rectify human or computer errors.
  • User’s Responsibility:
      1. The User agrees to make lawful use of the services, without contravening current legislation or harming the rights and interests of third parties.
      2. The User guarantees the truthfulness and accuracy of the data provided when filling out the contracting forms, avoiding causing harm to TABLETOP TECH due to their inaccuracy.
      3. Failure to comply with any of these General Conditions of Contract may result in the cancellation or termination of orders by TABLETOP TECH without prior notice to the customer, and this will not entitle them to any compensation.
      4. TABLETOP TECH provides the User with a complaints form, which can be requested by postal mail at the address Av. Jane Bowles, s/n, 29011, Málaga, office 10 (Málaga) to request it in paper format. It will also be accessible through the website, in the window indicated in the profile. It will be responded to within no more than ten (10) business days.
  • Applicable Law and Jurisdiction:
    1. These General Terms of Use and the rest of the conditions of the platform will be governed by the clauses described above, the Civil Code, and other complementary laws of Spanish legislation applicable with regard to their validity, interpretation, execution, and fulfillment.
    2. For any issues that may arise or actions to be taken arising from the provision of TABLETOP TECH’s services and content and regarding the interpretation, application, fulfillment, or non-fulfillment of what is established herein, the user, waiving any other jurisdiction that may correspond to them, may submit to the institutional arbitration of the Arbitral Tribunal of Málaga, of the Arbitral Tribunal Foundation of the Illustrious Bar Association of Málaga, to whom the appointment of the arbitrator or arbitrators and the administration of the arbitration is entrusted.
    3. As an additional information, in compliance with our duty of information, TABLETOP TECH informs you of the following:
    4. In relation to online dispute resolution in consumer matters, in accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission makes available an online dispute resolution platform, which is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
      1. Likewise, in accordance with Law 7/2017, on alternative dispute resolution in consumer matters, it is informed that the list of accredited entities is accessible at the following link: http://www.cecmsssi.es/CEC/web/noticias/Entidades_acreditadas.htm

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