We love hearing from you! Share your thoughts, ideas, or issues in our Discord community
To report a bug:
Locate the log file
Before reporting, ensure Tabletop Creator is closed.
If you opened a project, find the log file here: <PROJECT_FOLDER_PATH>/temp/logs/
If you couldn’t open a project, find the log file here:
- Windows: C:/Users/<USER>/AppData/LocalLow/TabletopTech/TabletopCreator/Player.log
- MacOS: ~/Library/Logs/TabletopTech/TabletopCreator/Player.log (See MacOS note below for accessing hidden folders.)
Share the log file
Submit the log file with a detailed explanation of the issue and steps to reproduce it via our Discord in the #support channel.
Reproducing the bug on our end helps us fix it faster. Share as much detail as you can!
We appreciate your report and will update you once the issue is resolved.
Additional notes
- Complete Project Folder:
Sometimes we may need the entire project folder to troubleshoot. If you can’t share all assets, sending thedata
folder within your project is often sufficient.
Alternatively, create a minimal project (a new project with minimal content) where the issue is reproducible, and share that instead.Important:
If we request your project, please share it via a private message in Discord. This ensures your data remains secure and is only accessible to our support team.
- Windows Crashes:
If the app crashed during startup and no log file was created, check this path for crash reports: C:/Users/<USER>/AppData/Local/Temp/TabletopTech/TabletopCreator/Crashes
- MacOS Hidden Folders:
If you can’t locate the~/Library/
folder, enable hidden files in Finder:- Press
Cmd + Shift + .
(period key) in any Finder window. - Navigate to
~/Library/Logs/
to locate the log file.
~/
corresponds to/Users/<USER>/
on MacOS.) - Press